Private Clients Claims Technician

Recruit Ins are looking for a Claims Technician within the Private Clients department our client who is a prominent market leader in the adjusting industry.

As a Claims Technician you will report to the Senior Claims Technician, you will provide effective support to Adjusters, aiding the team’s efficiency and productivity in the handling of HNW domestic claims.

Claims Technician Job Role

• Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging
• Working closely with Adjusters to assist with investigation and validation enquiries
• Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion
• Overseeing Adjuster caseloads when necessary during periods of leave
• Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
• Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
• Ensuring time reporting and billing is compliant with internal standards processing and systems
• Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports
• Account management support where required
• Incoming telephone calls / resolve queries
• Invoicing

Claims Technician Skills Required

• You must have previous claims handling experience including caseload management
• You must be, or be working towards becoming, CILA/CII qualified
• Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output
• Good working knowledge of Word and Excel
• Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner
• Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties
• Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
• Thrive in a high-pressured working environment
• Be driven to meet and exceed targets

Claims Technician Perks and Benefits

• Yearly bonus
• Paid for qualifications
• Private healthcare
• 25 days annual leave plus bank holidays
• An 8% pension contribution is made by the company, with 2% from your end
• Remote working only required to visit the central London office for 1 day every other week
• 9am - 5pm Monday - Friday working hours

Apply now to work with experienced industry professionals to gain invaluable experience, who will look to progress you into a loss adjuster role from the get go!